Frequently Asked Questions
What does Stone Free mean?
Stone Free is an expression I first heard Jimi Hendrix sing. There’s no real definition but he describes someone who is eager to live freely, someone carefree and on then go. Me in a nutshell. Learn more about Stone Free Jewelry Co by clicking here.
What is MTO?
Made To Order.
What is the turnaround time for MTO Items?
Please allow 3-6 weeks for production. You will receive an email with shipping and tracking information once the order has been shipped.
Do you offer repairs?
No, I do not offer repairs.
Terms & Conditions
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Orders
Orders are processed and shipped as they are received.
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** Combined Shipping is available for same-day orders that have not been shipped.
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** Made-To-Order Items, please allow 3-6 weeks for production! Delivery updates will be sent to email address on file.
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Shipping & Handling
All items are packaged with recyclable material. Shipping methods and cost vary based on your location and selection upon checkout. Please check your inbox/spam/promotions folders for fulfillment details and tracking information.
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** Combined Shipping is available for same-day orders have not been shipped. Please use the Contact Form to submit a request for combined shipping and provide the following: Full Name and Order Numbers.
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** International Shipping: Buyer is responsible for fees. Insurance options are available. Buyer is responsible for purchasing insurance. I am not responsible for any damages and/or losses.
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Refunds & Exchanges
** All sales are final. No exceptions. **
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Each piece is carefully handcrafted for everday wear and comfort. A lot of labor goes into these pieces, they are made to last. Please consider gifting the item or reselling.
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If you have questions about a piece such as length or weight, please refer to product description. For ring measurements, there are apps that allow you to find your perfect fit; otherwise ring sizers are available online or at your local craft store.